Oneflare connects customers with professionals, aiming for a positive experience but acknowledging potential issues. While not responsible for business selection, invoices, or outcomes, Oneflare focuses on dispute resolution. Complaints are first directed to the business for resolution; if unresolved, Oneflare facilitates discussions. Non-responsive businesses receive reminders, and accounts may be restricted after 72 hours of no reply. Oneflare cannot enforce resolutions or refunds, advising legal consultation if necessary. The company's terms allow termination of site access without liability for costs or damages.
At Oneflare, we connect customers with eager professionals to ensure a positive experience for both parties.
While we strive for satisfaction, we acknowledge that issues may arise. Oneflare does not select businesses or take responsibility for invoices or outcomes, but we prioritise resolving disputes.
Upon receiving a complaint, we encourage direct communication between the customer and the business.
If the issue remains unresolved, Oneflare will facilitate discussions to understand both sides of the complaint.
If a business fails to respond, we will send a reminder. If there’s no reply within 72 hours, we will temporarily restrict their account.
Oneflare cannot enforce resolutions or refunds. Customers may seek legal advice if issues persist.
Our terms and conditions outline a code of conduct, and Oneflare may terminate access to the site without notice, bearing no liability for related costs or damages.
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