The article explains that while there is no self-service option to pause a subscription, businesses can contact their Account Manager for assistance. The Account Manager can provide personalised advice, discuss potential pause durations, and help with reactivation. Businesses can reach their Account Manager via phone or email, or contact the Support Team at 1300 138 827 or support@oneflare.com.au for further assistance.
We understand that business needs can change, and you might need to pause your subscription temporarily. While we don’t offer a standard self-service option to pause your subscription directly through your account, we’re here to help.
What should I do?
If you’re considering pausing your subscription, the best step is to speak directly with your Account Manager. They can walk you through the available options, discuss your current plan, and help tailor a solution that suits your business needs.
Why should I contact my Account Manager?
Your Account Manager is familiar with your business goals and can provide:
- Personalized advice based on your usage
- Details about potential pause durations and conditions
- Support with reactivating when you're ready to return
How do I contact my Account Manager?
You can get in touch via:
- Phone or email (details provided in your welcome email)
- Alternatively, contact our Support Team on 1300 138 827 or by emailing at support@oneflare.com.au
We’re here to support your business so please contact us to find the best way forward.
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