Credit Refunds


Oneflare’s fair go refund policy means you can quote with confidence. No more waiting around or calling customer service to get your credits refunded.


Job no longer going ahead?

When the customer informs Oneflare they no longer want to get the job done at all and cancel their job request accordingly, your credits will be automatically refunded.


Customer not responding?

In this Exclusive Premium Listing refund feature, if you are unable to get in touch with a customer, you can immediately request a full refund within 72 hours of sending your quote.

No need to wait around or call us to follow up, simply ‘Request Refund’ from your quotes dashboard and we’ll do the rest. If we can’t reach the customer, you’ll get your credits back for use within 7 days. Find out how


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