Oneflare Credits


Oneflare Credits is a simple payment solution that gives you more freedom to quote on the jobs you want, when you want them.

Oneflare Credits offer a more flexible, simple, and fair pricing system, as well as automatic returns. Leads are priced based on a number of factors including the type of work and demand for the job. All lead prices are shown to you before you quote, so you can pick and choose which leads you'd like to spend your Credits on.


How does it work?

  • Credits expiring next are used first - our credit policy ensures that your soonest expiring credits are used first. Credit expiry dates are specific to the pack they are purchasing from.
  • Fair pricing - Quotes will be priced to suit the value of the job, so your business gets the most return for every quote sent.
  • Flexibility - You can choose to buy packs of Credits or pay as you go for each quote.
  • 1 credit = $1


How are quotes priced?

  • Quote prices are based on the popularity of the job and calculated using factors such as the amount of competition or demand in the job location.
  • The cost of quoting on a particular job is the same for all businesses, ensuring fair competition for all.
  • Prices for quoting on individual jobs will be displayed on the bottom left corner of the job, under the business' Leads dashboard:



How are Credit packs priced?

  • Credits are priced the same for everyone and we offer Credit packs in 20, 50, 100 and 200 packs to suit your business needs:



Credits purchased through our iOS App are priced differently, reflecting the additional fees on transactions made through the Apple iTunes Store. 


How can I buy Credits?

  • We will notify you if you don't have enough Credits to submit your quote, and give you the option to top-up with a pack or just enough Credits to send that quote.


How can I check my Credit balance?

  • Your Credit balance will be displayed at the top of every page in your account, on the right hand side next to your name:



  • Your Credit balance will also be displayed before you submit each quote, on the ‘Save and Preview' screen.
  • Alternatively, you can check your Credit balance at any time in your ‘Account Settings’. Just click onto ‘Billing’ to view the balance - your Credit History will show how many Credits you spent on recent quotes.


When can I request a Credit return?

  • Your Credits will automatically be returned if the customer informs Oneflare they no longer want the job done. We are taking all the hassle out of requesting quote returns, so you can focus on doing what you do best - winning work!
  • Additionally, if you're a premium Oneflare business, you can request refunds on unresponsive customers within 72 hours of sending your quote. See here for more details -



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