Introducing Oneflare Credits - a new, simplified pricing system designed to suit your individual business needs. From mid 2017, paying for quotes will be easier and more flexible with no minimum monthly commitment.
How does it work?
Oneflare Credits give you more freedom to quote on the jobs you want, when you want.
- No monthly expiry - Credits last for 12 months, so whether it’s a busy month or a slow week, you can quote as much or as little as you like.
- Simple pricing - $1 = 1 Credit, and quotes are now priced in Credits.
- Fair pricing - Quotes will be priced to suit the value of the job, so your business gets the most return for every quote sent.
- Flexibility - You can choose to buy packs of Credits or pay as you go for each quote.
How are quotes priced?
- Quote prices are based on the popularity of the job and calculated using factors such as the type of work, the job size and its location.
- The cost of quoting on a particular job is the same for all businesses, ensuring fair competition for all.
How are Credit packs priced?
- Credits are priced the same for everyone and we offer Credit packs in a variety of sizes to suit your business needs.
- When you’re preparing your quote, we’ll let you know if you don't have enough Credits to proceed, and give you the option to top-up with a pack or just enough Credits for that quote.
How can I check my Credit balance?
- Your Credit balance will be displayed before you submit each quote, on the 'quote preview' screen.
- Alternatively, you can check your Credit balance at any time in your settings menu.
When can I request a Credit return?
- We've taken the hassle out of requesting quote follow-ups, so you can focus on doing what you do best.
- Your Credits will automatically be returned if your quote hasn't been seen by the customer within 48hrs, or if the customer informs Oneflare they no longer want the job done.
If you have any questions about your account, or would like any further information, get in touch with our Customer Happiness team on 13 18 18 or email firstname.lastname@example.org.