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Customers often move at their own pace and this can sometimes be frustrating for business owners. From the moment a job is requested, we help customers make an informed hiring decision and remind them to notify us if they have hired another provider or have chosen not to go ahead with the job.


If a customer has not seen your quote after 7 days, you can request a follow up for your quote. The Customer Happiness Team can provide businesses with quote returns on a case by case basis, providing your business with the chance to respond to an alternative job. Quote returns are not redeemable in cash but can be used on another open request.

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