We know how much a positive online reputation means to your business so you can be assured that our team check all submitted reviews to ensure its contents adhere to our posting guidelines and are written by genuine customers.
When you receive a low rating or an unfavourable review from a previous customer, we see it as an opportunity. Customers can be sceptical of businesses with only flawless reviews (eg. 5 stars) and they are more likely to trust businesses who display a mix of reviews and comments so don’t be worried if some of your reviews are not quite perfect.
Rather than arguing back with an unhappy customer, providing a logical and empathetic response publicly will show customers you are honest, trustworthy and open to all sorts of feedback.
If a review is proven to be untruthful, defamatory or against our posting guidelines, we’d happily remove the particular review from your profile. If you require any guidance or help responding to a review, or if you feel a review has wrongly reflected your business, please contact the Customer Happiness Team on 13 18 18 or email firstname.lastname@example.org.