How do I direct message my customer via Oneflare?


Spark a conversation and start building a relationship with your customer by sending them a direct message after you've submitted your quote. Then, give them adequate time and space to make an informed hiring decision.

Remember, a copy of your quote will be the first message a customer receives so it's important to follow up with a personalised introduction, an explanation of the quote or examples of your past work. Nurturing a connection is the key to increasing your chances of winning the job!

Web & App

To send a direct message via Oneflare, simply:

  1. Navigate to your 'Inbox' tab
  2. Select the relevant customer
  3. Start writing your message next to the green '+' icon
  4. Ready to send? Select the send icon to the right of the message

A double tick will appear below your message when the customer has viewed your quote, and never miss a message again with instant email notifications! We’ll notify you via email if the customer starts a conversation with you, or if there are any new messages awaiting your response.

TIP: During the conversation, you can revisit the job details or refresh your memory by viewing your quote again directly from the chat.

Looking for other ways to connect with your customer after you've sent a quote? Find out more here.

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