Responding to reviews

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Whenever your business receives a review online, you have the opportunity to respond publically. This is a great chance to show interested customers how you communicate and respond to your clients.

We’ll email your business as soon as you receive a new review. Follow the link in the notification when you want to respond to a customer’s review. Dates are visible on every review and comment so if you choose to reply, a prompt comment can help your business appear more responsive.

Remember, your reply is visible to the public so it’s important to make an effort to keep your response professional. All reviews and responses must stick closely to our review guidelines to ensure the content on your profile is useful, true and respectful.

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