I've sent my quote. When should I contact the customer?

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We encourage you to get in touch with your customer immediately after sending your quote. A phone call, SMS, email and direct message via your Inbox can mean the difference between getting hired and missing out to your competition.

Find yourself with an unresponsive customer? Our Featured Listing businesses have exclusive access to our Genuine Customer Guarantee.

There is, however, a fine line between following up and being obtrusive. Customers who work office hours or balance other commitments may actually prefer to be contacted during specific times. We ask that you respect your customer’s requested contact hours and only reach out during the specified timeframe. If however, your customer hasn't specified their availability, feel free to get in touch during reasonable hours of the day.

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