Complaint handling

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Whilst we pride ourselves on having professional, qualified businesses on Oneflare sometimes things don't go as planned.

If you're not happy with the service provided by a business you hired on Oneflare, you can reach out to us to chat about your options.

We are more than happy to attempt to facilitate the desired resolution you're after by communicating with the business on your behalf.

However, Oneflare is not a legal authority and cannot demand refunds or resolutions from the business itself.

If a complaint cannot be resolved via our attempts, you will need to get in contact with a legal authority such as Fair Trading or the ACCC to lodge a complaint.

Don't hesitate to get in touch with us on 1300 138 827 or support@oneflare.com.au if you have a complaint or concern about a business you have hired. 

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