How can I leave a complaint against a business?

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Whilst we pride ourselves on having professional, qualified businesses on Oneflare sometimes things don't go as planned.

Although Oneflare plays no role in the method of selection by the customer and accepts no liability for the business invoices, costs and job outcomes, we consider the dispute to be of high priority and are happy to working towards a desired resolution between both parties. 

So, if you're not happy with the service provided by a business you hired on Oneflare, you can reach out to us to chat about your options.  We will take note of the complaint and often ask for more details including evidence of communication, invoices, photos etc.

Oneflare will seek to speak to both the customer and the business regarding the issue in order to fully understand the complaint and we are more than happy to attempt to facilitate the desired resolution by communicating with the business on your behalf.

However, Oneflare is not a legal authority and cannot demand refunds or resolutions from the business itself.  If a complaint cannot be resolved between you and the business, you may choose to seek legal advice from Fair Trading or the ACCC to lodge a complaint.

Don't hesitate to get in touch with us on 1300 138 827 or support@oneflare.com.au if you have a complaint or concern about a business you have hired. 

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