What is the Refund Request Feature and how does it work?


Featured Listing Businesses have the exclusive ability to request a refund of their credits if a customer has been unresponsive.

Beat your competition and give yourself the best chance of winning the job by getting in touch with your customer immediately after sending through your quote. You have the option to connect via phone, email or directly through your Oneflare inbox. We recommend that you try to contact the customer through all of these available options before applying for a refund. 

If all of these options have been exhausted and the customer is still unresponsive, please submit a refund request directly from your Inbox. You can request a refund within 72 hours of submitting your quote.

Once you submit a refund request, Oneflare will verify if the customer is deemed unresponsive. You will then be notified if your refund request has been successful or unsuccessful. 


To submit a refund request, simply:

  1. Log in to your Oneflare account
  2. Navigate to the 'Inbox' tab and select the quote for refund consideration OF-23278_Design-_Update_Business_Inbox_screenshots_on_Help_Centre__inbox_desktop_-reducedsize.png
  3. Select the 3 dots in the top right cornerOF-23278_Design-_Update_Business_Inbox_screenshots_on_Help_Centre__inbox_desktop_just_3_dots_-reducedsize.png
  4. Select 'Request a refund'. That's it, we'll do the rest!OF_-_23278_Update_Business_Inbox_screenshot__desktop_drop_refund_bar_-reducedsize.png


  1. Log in via your mobile app
  2. Navigate to the 'Inbox' tab and select the quote for refund consideration
  3. Select the 3 dots in the top right corner to access 'Settings'
  4. Select 'Request a refund'. That's it, we'll do the rest!

If we can't reach the customer and they have not interacted with their account, your credits will be automatically returned to you within 7 days of submitting your refund request. Refunded quoting credits will then expire along with your existing Quoting Credit Pack or Plan. Find out more on when you can and can't use the Refund Request Feature here.

Have questions? Give us a call on 1300 306 727 or email us at support@oneflare.com.au.


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