As you go about quoting on Oneflare, you would have noticed labels next to each lead in your inbox. Let's take a look at what each label means:
Marked as won
You have either connected with the customer (via phone call, SMS, email or inbox) or the customer has at least seen your quote in their Inbox.
To mark a job as won, select it from your inbox then tap 'Mark as won' from the 3 dots in the top right. Can't locate this option? Look for the two tick marks in your last message to the customer:
- Two green ticks: Customer has seen your last message
- Two grey ticks: Customer is yet to view your message. If this is the case, you are unable to mark a job as won.
Note: Marking a job as won does not lock a customer in with your quote. They are still able to request quotes from other businesses. A job is only locked in when the customer marks a job as won from their side. See 'Won' below.
The customer has accepted your quote and decided to hire you for the job.
The customer is either no longer going ahead with their job, or they are currently in the planning/budgeting phase and are yet to make a hiring decision.
The customer has either hired another business or they have determined that your quote was not suitable for their job.
As part of the Genuine Customer Guarantee, Featured Listing businesses have the exclusive ability to request refunds on jobs within 72 hours of submitting a quote. Refund eligibility can be found here.
If a Featured Listing business has requested a refund on a job where their customer has not responded to their quote and they haven’t interacted with their job, Oneflare will automatically return credits to the business's account within 7 days of request submission. Any refunded credits will expire along with the originating quoting credit pack or plan.