How can I find out the outcome of my refund request?

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Oneflare will validate your request within 5 business days. To view the outcome of your request, simply open the quote in question via your inbox and look for a system message with the status of your request.

If successful, your credits will be automatically returned to you within 5 business days of submitting your request. Any refunded credits will expire along with the originating quoting credit pack or plan.

If unsuccessful, we’ll identify the reasoning behind our decision. Reasons may include:

  • The customer responded to a quote on their job via inbox
  • The customer hired another Oneflare business for the job
  • The customer declined a quote on their job
  • The customer decided to complete the job elsewhere
  • The customer contacted another Oneflare business
  • The customer requested more quotes on their job
  • The customer has been in contact with our Support Team
  • You confirmed the job as won or the customer marked you as hired
  • Another business confirmed the job as won

To reveal the reason/s for our decision, simply select ‘Find out more’ beneath the following system message:

Inbox_System_Message.png

Refund-Request-_unsuccessful_.gif

If your request was declined, it’s still a good opportunity to reach out to your customer to discuss the outcome of your quote and/or see if there’s any possibility of working together in the future.

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