To initiate an inquiry, customers will first select the ‘Message’ button beneath your business logo. From here, they’ll be asked to provide some brief details about what they need to be done, as well as the option to attach photos as required. Once finalised, they’ll confirm their contact details and send the message directly to your business inbox. It’s that simple!
You’ll now be able to decide whether to ‘accept’ the message and continue the conversation at no extra charge, or politely ‘decline’ the inquiry. A customer’s contact details are only revealed when a direct message is accepted.