How is my identity verified?


Verifying the admin user’s personal identity relies on: 

  1. Photo identification: You will need to upload photo identification in the form of an Australian driver licence, or a passport. You must ensure the whole image is in view, your first and last name are visible and the image is clear.
  2. Confirmation of profile name: Your profile name (first and last name) needs to match your photo identification. 
  3. Photo of yourself: You will need to upload a recent photo of yourself to check against your photo identification, just to make sure it’s really you. You must ensure your face is visible, the image is clear and there is no one else but you in the photo. This photo will not be shown publicly.

Our Support Team will manually check that these points of information match, and then decide whether to approve or decline Step 2 of your verification request.

Should you have any problems with the verification process, please contact us on 1300 138 827 or via

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