I'm not receiving push notifications. How do I fix it? (Android)

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Sometimes your system settings interfere with notification delivery. If you’re not receiving notifications, give these steps a try. These instructions are for Android phone users. If you're using an iPhone, check out our troubleshooting for iOS.  

 

Step 1: Restart your phone

Sometimes notification trouble can be fixed by restarting your device.

Step 2: Troubleshoot your notifications

  • Tap You at the bottom of your screen.
  • Tap Notifications.
  • Tap Troubleshoot notifications to run the diagnostic test.

The test will check your notification settings and will flag any issues.

 

Step 3: Check settings for Google Play services

  •  Open the Settings app on your Android device.
  •  Click Application manager, then locate Google Play services.
  •  Make sure 'Show notifications' is ticked.

Step 4: Send us your logs

Collect logs from the Oneflare app and send them to us.

  • Tap Profile at the bottom of your screen.
  • Tap the settings cog on the top right of the screen.
  • Tap Notifications.
  • Tap Troubleshoot notifications to run the diagnostic test.
  • Once the test has run, press ‘Send report’, and click ‘Send’

Tip: Power-saving mode or performance optimisation apps may also prevent Oneflare from sending notifications. If using one of these, try disabling it or whitelisting Oneflare.

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