Account Security



It’s important to always remain vigilant against fraud when operating online, and there are important steps you can take to ensure your account stays safe.

Please be aware Oneflare will never call and ask you to change your password.

You should never share your password with anyone, and we will never ask for it via email, SMS or phone call. 

If you need to update your password, you can do this via the Oneflare website or app. 

If you're not sure if a phone call you received is legitimate, you should hang up, and contact our team directly using:

  • Email:
  • Phone: 1300 138 827


If you have experienced a suspect phone call or email, please get in touch with us.

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