Businesses

Getting Started

• How do I register my business?
• What's involved in an onboarding call?
• I’ve been activated. Can I just start quoting?

Profile

• What is a business profile?
• What is a public profile?
• I'm ready to complete my profile. How do I get started?
• What's a profile rating?
• How do I increase my profile rating?
• What are service areas and how do I define them?
See all 9 articles

Leads

• How are leads priced?
• How do I ensure I'm getting the leads I want?
• How do I ignore a lead?
• How can I tell if a customer has verified their details?
• I'm not receiving push notifications. How do I fix it? (iOS)
• I'm not receiving push notifications. How do I fix it? (Android)

Quotes

• What are Quoting Credits and how do they work?
• What are the available Credit Packs?
• How can I check the balance of my Quoting Credits?
• I don't have enough quoting credits to quote. What should I do?
• How can I top up my Quoting Credits?
• How do I send a quote?
See all 10 articles

Reviews

• How to get the most out of your reviews
• How to ask for a review
• Responding to reviews
• Negative reviews
• How Oneflare handles complaints against a business

Billing

• Getting your invoices
• Updating payment details
• What’s the Win Work Guarantee?
• How do I claim the Win Work Guarantee?

Plans

• 100 Credit Plan
• 220 Credit Plan
• 350 Credit Plan
• 500 Credit Plan
• 1000 Credit Plan
• 1500 Credit Plan
See all 11 articles

Account Management

• Deactivate your account
• Reset password
• Update password
• How do I update my notifications?
• Account Security

Oneflare Now

• What is Oneflare Now and how does it work?
• What differentiates Oneflare Now from other Oneflare products?
• What professions can use Oneflare Now?
• Is Oneflare Now available for all business types?
• What exactly do I need to use Oneflare Now?
• How much does Oneflare Now cost?
See all 21 articles

Directory listing

• What's a Directory listing?
• How do I get the most out of my Directory listing?
• What's the Genuine Customer Guarantee?
• Am I eligible for the Genuine Customer Guarantee?
• How do I request a refund?
• How can I find out the outcome of my refund request?

Auto quoting

• What's Auto quoting and how does it work?
• What professions and business types can use Auto quoting?
• How much does Auto quoting cost?
• How do I get started with Auto quoting?
• What exactly do I need to use Auto quoting?
• How do I ensure I auto quote on the leads I want?
See all 16 articles

Sync Accounts

• What’s the sync accounts feature?
• How does syncing with external accounts work?
• How can syncing my Facebook and Google accounts with Oneflare help my business?
• How much does the sync accounts feature cost?
• What happens if I cancel my Oneflare subscription?
• What happens if I don’t like having my accounts synced? Can I disconnect?
See all 14 articles

Teams

• What's Teams and how does it work?
• Who can set team member permissions?
• How do you set team permissions?
• How do I invite someone to join my team?
• How do I remove someone from my team?
• What does the 'restricted' label mean?
See all 7 articles

Quote Invitations

• What are quote invitations and how do they work?
• What is the difference between a quote invitation and a direct message?
• How much does it cost to accept a quote invitation?
• Do I need to do anything to turn it on?
• What information will I receive in a quote invitation?
• How do customers send a quote invitation?
See all 9 articles

Direct Business Messaging

• What is Direct Business Messaging and how does it work?
• How much does it cost to receive a Direct Business Message?
• Do I need to do anything to start receiving Direct Business Messages?
• What information will I get in a Direct Business Message?
• Where do customers send Direct Business Messages from?
• How can I increase my chances of receiving Direct Business Messages?
See all 9 articles

Business Verification

• What does it mean to be a verified business on Oneflare?
• How do I become a verified business?
• How are my business details verified?
• How is my identity verified?
• What do you do with my uploaded files?
• How do I know whether I'm verified or not?
See all 8 articles