Whilst we pride ourselves on having professional and qualified businesses on Oneflare, sometimes things don't go as planned. Although Oneflare plays no role in the method of selection by the customer and accepts no liability for the businesses' invoices, costs, and job outcomes, we consider a dispute to be of high priority and are happy to work towards the desired resolution between both parties.
If you are unsatisfied with the service provided by a business you hired on Oneflare, kindly reach out to our friendly Support Team at your earliest convenience on 1300 138 827 so we can discuss your options. We will take note of the complaint and will likely ask for more details to assist us in our investigation. You may, for example, be asked to provide evidence of communication, invoices, photos, etc.
Oneflare will seek to speak with both the customer and the business in question regarding the issue in order to fully understand the complaint. From here, we will be more than happy to attempt to facilitate the desired resolution by communicating with the business on your behalf. Please keep in mind, Oneflare is not a legal authority and cannot demand refunds or resolutions from the business itself. If a complaint cannot be resolved between you and the business, you may choose to either seek legal advice or lodge a complaint directly via your state's Fair Trading office or the Australian Competition and Consumer Commission (ACCC).
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I got Big Double D Transport to move my furniture from Moore Park Beach to Gympie. I got him to move my items. First if all, he said that he’d have a truck and a Ute. He did it have the Ute. Second, he’d picked up a backload (from another customer) and put it with my load, which lead to not having enough room in the truck for ALL of my items.
He asked for a deposit (which I’d paid), after the load was 85% done ( as he didn’t collect ALL of the items), he asked for another $200 ( which he said he needed for fuel, again, which I’d paid.
He was asked to go to the house while I went to the real estate and wait there until I’d gotten there. At the time he said he would (as I wouldn’t be more than half an hour.
As I was driving towards Gympie (2.5 hours away from Moore Park Beach), he rung me to say that he was going to the RTA about the registration on his truck (which he could have done BEFORE or AFTER he’d finished the job).
When he’d arrived at the new house he’d ring me again, this time to ask whether he could put the items in the carport. He was told no because it belonged to the tenant behind me.
We’d arrived at the house about 10 minutes later, he’d not only put items in the carport but on the balcony in front of the main entrance of the house.
His 2 offsiders did the majority of the work whilst he was either eating, drinking (soft drink or water)), or on his phone.
The offsiders, with me and my sons help, put most of the items in the right rooms. The whole job cost me $1,400. He didn’t even offer to get the other items he couldn’t fit in the truck.
He’d organised with my old neighbour for him to bring them to me.
Not only was his whole attitude crap but he was more interested in the money he’d get off me.
I’d found out later that he’d paid his offsiders $300 between them.
😡😡
They’d done over 12 hours of work for a measly $150 each.
I wouldn’t recommend him to anybody.
He’ll say one thing and do another thing. I’d also heard that, whilst on the way back to Brisbane that he’d told a new customer that he’d been helping a DV woman get out of her house, which is absolutely crap.
I’d been given an intent to sell letter. I WAS NEVER fleeing from a DV situation.
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