The article offers guidance on preventing disputes when using Oneflare, emphasising clear communication and documentation. It suggests being detailed in job descriptions, uploading photos for accurate quotes, obtaining written quotes, verifying licences and insurance, and confirming expectations in writing. It also advises maintaining communication throughout the job and keeping records of all interactions. If issues arise, users are encouraged to contact Oneflare's support team for assistance.
While most interactions through Oneflare go smoothly, we understand that misunderstandings or unmet expectations can sometimes lead to disputes. Here are some proactive steps you can take to reduce the chances of conflict and ensure a better experience.
1. Be Clear and Detailed in Your Job Description
- Include key details like job scope, timelines, budget, and any access requirements.
- If you have preferences for communication or working hours, note them in your request.
2. Upload Photos or Files When Possible
- Visual references help professionals provide accurate quotes.
- Some job types don’t allow uploads during the initial request, if so, send them later via the Oneflare inbox, SMS, or email.
3. Ask for a Written Quote
- Make sure you receive a clear, itemized quote before confirming the job.
- Discuss any potential additional costs ahead of time.
4. Check Licences, Insurance and Reviews
- Before accepting a quote, take time to review the business’s Oneflare profile, ratings, and any uploaded credentials.
- Don’t hesitate to ask for verification of licences or insurance if relevant.
You can find more information on checking required qualifications here.
5. Confirm Expectations in Writing
- Use Oneflare’s inbox or email to confirm the agreed work, pricing, and timeline.
- Having this in writing can help resolve any confusion later.
6. Communicate Throughout the Job
- Stay in touch during the job, if anything changes, let the business know as soon as possible.
- Likewise, ask them to notify you of any delays or issues.
7. Keep Records of Communication
- Retain messages, quotes, and receipts in case issues arise.
- This also helps our Support team assist you more effectively if a dispute is raised.
If you have concerns at any stage, feel free to contact our team. We’re here to help guide you through the process.
1300 138 827
support@oneflare.com.au
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