At Oneflare, we value your experiences with businesses on our platform.
Writing an honest review helps future customers gauge the quality of work. Please be genuine in your feedback, as it aids businesses in improving.
To ensure your review is relevant and can be posted publicly, please follow these guidelines:
Do's
- Only review if you're a paying customer with first-hand experience.
- Negative reviews may require an invoice as proof.
- Exceptions:
- Site inspections affected by circumstances
- Uncompleted scheduled jobs due to circumstances
- Unsatisfactory job completion leading to payment disputes
- Be clear, objective, and detailed in your opinion.
- Add as much detail as possible, especially the reasons for your satisfaction or dissatisfaction.
- Check spelling and grammar for credibility.
- Mention any special treatment, freebies, or discounts received.
- Include your first name; anonymous reviews are not allowed.
- Keep it relevant and recent—review businesses used in the last 12 months.
Don'ts
- Avoid offensive, discriminatory, or abusive language.
- Don't exaggerate or generalise; remain objective.
- This helps you appear credible and allows others to form their own conclusions.
- Do not single out individuals negatively; focus on the business overall.
- Avoid advertising or mentioning other businesses in your review.
Fake Reviews
Fake reviews, positive or negative, will not be tolerated. We may take actions such as:
- Removing account access
- Retracting offending content
- Locking listings from future submissions
- Taking further action through the ACCC
This includes submitting fake reviews against competitors or for your own business.
Reporting Suspicious Reviews
If you see a suspicious review, contact our Support Team by emailing us at support@oneflare.com.au. We'll investigate and take necessary actions.
Note: We won't investigate reviews older than 6 months.
*Oneflare reserves the right to remove reviews, and this decision is final.
Comments
4 comments
Excellent quality of work. On time and on budget.
Professional work, excellent.
Excellent service
Amin did an amazing job painting my house—perfect, detailed, professional
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