What Steps Can I Take If My Review Is Flagged or Removed?

At Oneflare, we strive to maintain a fair and transparent review system. Reviews play a vital role in helping businesses build trust and credibility with potential customers. However, sometimes reviews may be flagged or removed due to various reasons. If you find that your review has been flagged or removed, here’s what you can do:

Why Would a Review Be Flagged or Removed?

Reviews can be flagged or removed for the following reasons:

1. Violation of our Review Guidelines:
   • Reviews that contain offensive language, personal attacks, or inappropriate content may be flagged.
   • Reviews that contain irrelevant information or are not based on genuine experiences may also be removed.
2. Spam or Promotional Content:
   • Reviews that include spam, excessive links, or promotional material are against the guidelines and will be flagged and/or removed.
3. Conflict of Interest:
   • Reviews written by individuals with a personal relationship to the business (without disclosing this connection in the review) will be flagged and/or removed.
4. Fake or Misleading Reviews:
   • Reviews that are deemed fraudulent or misleading based on investigation may be removed. In such cases, the respective user/s may receive an official warning, depending on the severity of the violation.
      

Steps to take if your review is flagged or removed

If you believe your review was flagged or removed unfairly, follow these steps to resolve the situation:

1. Review our Guidelines:
   • Check our Review Guidelines to ensure that your review meets the guidelines. If your review includes any language or content that may not comply, it may have been flagged for removal.
2. Contact Oneflare Support:
   • If you believe your review was removed in error, you can contact our support team at support@oneflare.com.au. Be sure to provide:
     • The business name or job in question.
     • A brief explanation of why you think the review was removed unfairly.
     • Any supporting evidence that might help clarify your case (e.g., emails, additional communication, or context).
3. Provide Constructive Feedback:
   • If your review was flagged because it didn’t meet the guidelines, consider editing it to follow the review guidelines. Make sure it’s respectful, relevant, and based on your actual experience.
4. Wait for Resolution:
   • Once you’ve contacted our support team, we will investigate the issue and notify you of the outcome. Depending on the circumstances, the review may be reinstated, or you may be advised to modify it.

What Happens After the Review Is Flagged or Removed?

• Reinstating a Review: If your review was removed but it was deemed to be in compliance with our guidelines after investigation, it may be reinstated.
• Modifying a Review: If your review was flagged because it violated the guidelines, you may be asked to modify it. After making the necessary changes, you can resubmit your review.
• Final Decision: If your review is not reinstated, you will receive a final decision from our support team explaining why it was not approved. This decision is based on our review of the guidelines.

How to Avoid Having Your Review Flagged or Removed

To avoid having your review flagged or removed, keep these tips in mind:

1. Stay Relevant:
   • Ensure that your review is focused on the service provided and your experience with the business. Avoid irrelevant comments or content that doesn’t relate to the job or service.
2. Be Respectful and Professional:
   • Even if you had a negative experience, aim to be respectful in your feedback. Avoid using offensive language or making personal attacks against individuals or businesses.
3. Write a Genuine Review:
   • Ensure that your review reflects a true and honest account of your experience with the business. Providing a detailed and authentic review is always best.
4. Follow Our Review Guidelines:
   • Familiarize yourself with the review guidelines to ensure that your review adheres to the platform’s standards.