What are the different labels on my jobs?

While quoting on Oneflare, you'll notice labels next to each lead in your inbox. Here’s what they mean:

Marked as won:

You've connected with the customer (via call, SMS, email, or inbox), or they have seen your quote.

To mark a job as won, select it and tap 'Mark as won' from the 3 dots in the top right. If you can't find this, check for two tick marks in your last message:

• Two green ticks: Customer has seen your last message.
• Two grey ticks: Customer hasn't viewed your message, so you can't mark it as won.

Note: Marking a job as won doesn't lock the customer to your quote; they can still request others. A job is locked when the customer confirms they have hired you. 

Won:

The customer has accepted your quote and hired you.

Cancelled:

The customer is not proceeding with the job or is still planning their budget.

Unsuccessful:

The customer hired someone else or deemed your quote unsuitable.

Refund requested:

Businesses with an active Credit Plan can request refunds within 7 to 10 days of quoting. Details on eligibility can be found here.

Refund successful:

If a business with a Credit Plan requests a refund for a job with no customer interaction, Oneflare will review the request within 5 business days and return credits within 7 days if successful.

Refund unsuccessful:

There are scenarios where a refund request may be denied. Eligibility details can be found in the Genuine Customer Guarantee.