What Do I Do When Customer Contact Information Is Inaccurate?

As a business on Oneflare, you may occasionally encounter situations where a customer provides incorrect contact information when submitting a job lead.

Here’s how to handle it:

1. Double-Check the Information

First, verify that the contact details are indeed incorrect. Sometimes, small mistakes like typos can cause issues.

2. Attempt to Reach Out

Try emailing the provided contact details found in your Inbox, asking the customer to confirm their contact information.

3. Use Oneflare’s Messaging Feature

If you can't reach the customer, message them through Oneflare’s Inbox. Politely request the correct contact details so you can proceed with the job.

4. Wait for a Response

Give the customer time to respond. If they don’t reply in a reasonable amount of time, consider sending a follow-up message.

5. Report the Issue

If the customer remains unresponsive or provides incorrect details repeatedly, contact Oneflare’s support team at support@oneflare.com.au for assistance.