When a business on Oneflare encounters incorrect customer contact information in a job lead, they should first verify the details for any typos. If the information is incorrect, attempt to reach out via email and Oneflare's messaging feature to request the correct details. Allow time for a response, and if the customer remains unresponsive or provides incorrect information repeatedly, report the issue to Oneflare's support team for further assistance.
As a business on Oneflare, you may occasionally encounter situations where a customer provides incorrect contact information when submitting a job lead.
Here’s how to handle it:
1. Double-Check the Information
First, verify that the contact details are indeed incorrect. Sometimes, small mistakes like typos can cause issues.
2. Attempt to Reach Out
Try emailing the provided contact details found in your Inbox, asking the customer to confirm their contact information.
3. Use Oneflare’s Messaging Feature
If you can't reach the customer, message them through Oneflare’s Inbox. Politely request the correct contact details so you can proceed with the job.
4. Wait for a Response
Give the customer time to respond. If they don’t reply in a reasonable amount of time, consider sending a follow-up message.
5. Report the Issue
If the customer remains unresponsive or provides incorrect details repeatedly, contact Oneflare’s support team at support@oneflare.com.au for assistance.
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