We recognise the significance of maintaining a positive online reputation for your business. Negative reviews can be beneficial, as customers often trust businesses with a mix of ratings. It's important to respond to negative feedback logically and empathetically to show honesty and openness. If a review is false or violates guidelines, contact our Support Team for assistance.
We understand the importance of a positive online reputation for your business. Our team reviews all submitted feedback to ensure it meets our guidelines and comes from genuine customers.
A low rating or negative review can be an opportunity. Customers often trust businesses with a mix of reviews rather than only perfect ratings, so don’t worry if some feedback isn’t ideal.
How to respond to a negative review:
Instead of arguing with an unhappy customer, respond logically and empathetically to demonstrate honesty and openness to feedback.
If a review is false, defamatory, or violates our guidelines, please contact our Support Team at support@oneflare.com.au and we can investigate the review.
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