How Can I Dispute a Negative Review?

At Oneflare, we understand that receiving a negative review can be frustrating, especially when you’ve worked hard to provide great service. Our review system is designed to reflect genuine customer experiences while maintaining fairness, accuracy, and transparency for all users.

Here’s what you need to know if you’d like to dispute a review:

Step 1: Review Our Guidelines

Before disputing a review, please take a moment to read through our Review Guidelines. All reviews must adhere to these standards. If you believe a review violates these guidelines, such as being false, offensive, or irrelevant, you can submit a dispute for us to investigate.

Step 2: Submit a Dispute

Please contact our support team by emailing us at support@oneflare.com.au. Provide any relevant details and supporting evidence.

Our team will review the dispute carefully and assess whether the review breaches our guidelines.
 

What Happens Next?

• If the review does not violate our guidelines:
  We won’t be able to remove the review. Transparency is essential to maintaining trust in the platform, and all valid reviews, whether positive or negative, are part of an authentic customer experience.
  
  While we understand this may not be the outcome you were hoping for, a single negative review typically won’t harm your overall reputation. In fact, a mix of reviews can enhance your credibility with future customers.
   
• If the review does violate our guidelines:
  The review will be removed from your profile. We’ll notify the customer of the removal and allow them to revise and resubmit their feedback in accordance with our policies.
   

Tips for Handling Negative Feedback

Even if a review cannot be removed, there are proactive steps you can take:

• Respond professionally: A calm, respectful response shows future customers that you take feedback seriously and care about resolving issues.
• Reach out to the customer: If appropriate, contact the reviewer to discuss their concerns and possibly resolve the matter privately.