Whenever your business receives a review online, you have the opportunity to respond publicly. This is a great opportunity to show interested customers how you communicate and respond to your clients.
We’ll email you as soon as you receive a new review. Follow the link in the notification once you are ready to respond to a customer’s review. Dates are visible on every review and comment, so if you choose to reply, a prompt comment can help your business appear more responsive.
Remember, your reply is visible to the public, so it’s important to make an effort to keep your response professional. All reviews and responses must follow our review guidelines to ensure the content on your profile is useful, accurate, and respectful.
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