What should I know about account security?

Your Oneflare account contains valuable business and personal information, so protecting it from online fraud and unauthorized access is essential. Here’s what you need to know to keep your account secure and what to do if you suspect suspicious activity:
 

Stay Vigilant Against Scams and Fraud

Online scams are becoming more sophisticated, so it's important to stay alert. Scammers may pretend to be from Oneflare in an attempt to access your login details or personal information.

Here’s how to protect yourself:

• Oneflare will never call, email, or SMS you to ask for your password. If you receive such a request, it’s a scam.
• Never share your password with anyone, including people claiming to be from Oneflare.
• Be cautious of unexpected calls, emails, texts, Oneflare inbox messages asking you to log in, make a payment, or click on suspicious links.
   

How to Update Your Password Safely

If you ever need to change or reset your password, always do it directly through the Oneflare website or app:

• Visit www.oneflare.com.au or use the Oneflare for Business app
• Go to the login screen and click “Forgot your password?” to receive a secure reset link
• Choose a strong, unique password that you don’t use elsewhere

We recommend updating your password regularly and using a password manager to store it securely.

If You’re Unsure About a Call or Message

If something doesn’t feel right:

• Hang up immediately or do not respond to the message
• Contact our team directly using the trusted contact details below:

Email: support@oneflare.com.au
Phone: 1300 138 827

We’re happy to verify whether a message or call is legitimate.

Report Suspicious Activity

If you think your account may have been compromised or you've received a suspicious message or call:

• Contact us immediately
• Change your password right away
• Monitor your account activity for anything unusual