I am experiencing technical issues on the site, how can I troubleshoot?

If you experience issues with the site (e.g. buttons not working, unable to reveal contact numbers, or post reviews), it might be due to using Internet Explorer, Microsoft Edge, or Safari.

These browsers can have compatibility problems, so we recommend using Oneflare via our app or accessing it through Google Chrome or Firefox.

The best way to use Oneflare is through our App, available on the Apple Store or Google Play:

Oneflare for Business

• iOS
• Android

To resolve platform issues, try these steps:

• Refresh your browser or switch to Google Chrome or Firefox
• Clear cache and cookies
• Enable cookies for Oneflare
• Enable cookies in your browser

If you're not receiving Oneflare emails, try these solutions:

• Add Oneflare to your contacts
• Remove donotreply@oneflare.com.au and support@oneflare.com.au from spam
• Check with your email provider to ensure Oneflare isn't blocked

For issues with the Oneflare for Business App, follow these steps:

• Ensure you have the Oneflare for Business app, not the Customer app.
• Force close and reopen the app; you may need to log in again.
• Ensure your device is updated with the latest software.
• Delete and reinstall the app.
• Restart your phone.
• Use only one app on one device to avoid notification issues.
• Check that the app has permission to send notifications.

If these steps don't resolve your issue, please contact our Support Team for further assistance.