The article outlines the process for cancelling a credit plan, requiring a 15-day notice to ensure the cancellation takes effect at the end of the current billing cycle. If the notice is delayed, the cancellation will occur in the next cycle, possibly incurring additional charges. Cancellation requests can be made verbally or in writing through the provided contact details, including email and phone. The article encourages prompt communication to avoid unexpected charges and offers support for any inquiries.
We recognize that situations can change unexpectedly, and there may come a time when you need to cancel your credit plan. To facilitate this, we have outlined the cancellation process for your convenience:
Notice Period
In order to cancel your credit plan, we ask that you provide us with a 15-day notice, as detailed during the sign-up phase. This notice period is essential for us to process your cancellation effectively. If you inform us of your intention to cancel within this specified timeframe, your credit plan will be terminated at the end of the current billing cycle. However, should you submit your cancellation request after the 15-day notice period, please be aware that the cancellation will only take effect in the subsequent billing cycle. This means that you may still incur charges for the next billing period if the notice is not given in time.
How to Request Cancellation
There are a couple of straightforward ways to initiate your cancellation request. You can choose to communicate your cancellation verbally or in writing. If you opt for the written method, please use the official contact details we have on record for you. This can be done by reaching out to your assigned account manager directly. Alternatively, you can contact our dedicated support team via email at support@oneflare.com or by calling us at 1300 138 827. We encourage you to provide your request as soon as possible to ensure that the cancellation process goes smoothly and to avoid any unexpected charges.
By adhering to the notice period and following the appropriate channels for your cancellation request, you can help us assist you more efficiently. Should you have any further questions or require additional assistance, please do not hesitate to reach out to our support team. We are here to help you with any inquiries you may have.
Comments
0 comments
Please sign in to leave a comment.