Account restrictions may be applied for various reasons to protect the integrity of the Oneflare platform and ensure a secure experience for both businesses and customers. Below are some common reasons why an account may be restricted:
Security or Fraud Concerns
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- Suspicious activity or potential fraud associated with your account may trigger restrictions as a precautionary measure.
Unresolved Customer Complaint
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- If there is a pending or unresolved complaint from a customer regarding your services, your account may be temporarily restricted until the matter is resolved.
Failed Payment on Your Credit Plan
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- Accounts with overdue or failed payments on their credit plan may face restrictions until the payment is successfully processed.
Suspicious Activity
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- Any unusual or unauthorized actions detected on your account could lead to temporary restrictions while the activity is investigated.
Discrepancies in Business Information
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- Mismatched or incomplete business details, such as incorrect ABN or inconsistent contact information, may result in your account being flagged and restricted.
Breach of Oneflare Code of Conduct
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- Violations of the Oneflare Code of Conduct, such as unprofessional behavior, misuse of the platform, or non-compliance with our guidelines, can result in account restrictions.
What Should You Do?
If your account has been restricted, please contact our support team on 1300 138 827 to understand the reason and resolve the issue.
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