Account restrictions may be applied for various reasons to protect the integrity of the Oneflare platform and ensure a secure experience for both businesses and customers. Below are some common reasons why an account may be restricted:
Security or Fraud Concerns
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Suspicious activity or potential fraud associated with your account may trigger restrictions as a precautionary measure.
Unresolved Customer Complaint
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If there is a pending or unresolved complaint from a customer regarding your services, your account may be temporarily restricted until the matter is resolved.
Failed Payment on Your Credit Plan
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Accounts with overdue or failed payments on their credit plan may face restrictions until the payment is successfully processed.
Suspicious Activity
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Any unusual or unauthorized actions detected on your account could lead to temporary restrictions while the activity is investigated.
Discrepancies in Business Information
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Mismatched or incomplete business details, such as incorrect ABN or inconsistent contact information, may result in your account being flagged and restricted.
Breach of Oneflare Code of Conduct
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Violations of the Oneflare Code of Conduct, such as unprofessional behavior, misuse of the platform, or non-compliance with our guidelines, can result in account restrictions.
What Should You Do?
If your account has been restricted, please contact our support team at support@oneflare.com.au to understand the reason and resolve the issue.
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