If you experience repeated card charges, it may be due to an active credit plan subscription. The plan remains active until a cancellation request is processed, requiring a 15-day notice period. Failure to cancel within this timeframe results in charges for the next billing cycle. If you miss the deadline, the cancellation takes effect in the following cycle, possibly incurring charges for the current period.
If you notice repeated attempts to charge your card, it’s likely due to the continuation of your credit plan subscription. Here’s why this happens and how you can manage or cancel your subscription:
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Active Subscription
- Your credit plan remains active until we receive and process a cancellation request. As long as your plan is active, the system will attempt to charge your card at the start of each billing cycle.
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Cancellation Notice Period
- To cancel your credit plan, a 15-day notice is required, as outlined during sign-up. If we don’t receive your request within this timeframe, your plan will continue into the next billing cycle, and the system will attempt to charge for it.
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Missed Deadline for Cancellation
- If you submit your cancellation request after the 15-day notice period, your cancellation will take effect in the following billing cycle. This means you may still incur charges for the current billing period.
What Should You Do If Charges Persist?
If you believe charges are being applied in error or have further questions, contact our support team by calling on 1300 138 827 or emailing on support@oneflare.com.au for assistance. We’re here to help clarify your billing concerns and ensure a smooth cancellation process.
You can find more information on cancelling your credit plan here.
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