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Why Am I Having Trouble Registering My Business?

  • Updated

The article provides solutions for common issues encountered during registration on the Oneflare platform. If an email is already in use, users should try logging in or resetting their password. For ABN errors, ensure the ABN is correct and active. If pages won't load, try refreshing, switching browsers, or clearing cache. For missing verification emails, check spam folders and confirm the correct email was used. If problems persist, users can contact Oneflare support via phone or email for assistance.

If you face any issues, most are easily fixed, and our team is here to assist. Here are some steps to help you resolve common problems:
 

1. Email Already in Use

If you see a message saying your email is already in use, you may have previously created an account. Try logging in or resetting your password using the same email.

  • Go to the login page
  • Click “Forgot your password?” to reset it
     

2. ABN Not Accepted

We require a valid Australian Business Number (ABN) to register. If you’re receiving an error:

  • Double-check that you’ve entered the correct 11-digit ABN
  • Make sure your ABN is active (you can verify it at abr.business.gov.au)

If your ABN was recently registered, it may take a day or two to update in the system.
 

3. Page Won’t Load or Submit

If the registration form won’t load or you’re unable to submit your details:

  • Try refreshing the page or switching to a different browser
  • Clear your browser cache and cookies
  • Make sure your internet connection is stable
  • Avoid using ad-blockers or extensions that may interfere with the form

Still having trouble? Try using the Oneflare website on a desktop or laptop rather than a mobile device.
 

4. Haven’t Received a Verification Email

If you are successful with the steps above and are able to register, after registration, you should receive a confirmation email. If it hasn't arrived:

  • Check your spam or junk folder
  • Ensure you entered the correct email address during sign-up
     

Still experiencing issues?

If you’ve tried the steps above and are still experiencing issues, our team is here to assist you.

You can:

  • Call us directly at 1300 441 593 to speak with an Account Manager for help registering and learning how to get the most from Oneflare.
  • Send us an email at support@oneflare.com.au

 

 

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