Why Does the System Say My Login Details Are Incorrect?

If you're trying to log into your Oneflare account and keep seeing an error message saying your login details are incorrect, don't worry as this is a common issue and usually easy to fix. Below are a few steps you can take to get back into your account quickly:

1. Double-Check Your Email and Password

Make sure you're entering the correct email address and password associated with your Oneflare account. Common mistakes include:

• Typos or extra spaces
• Using the wrong email (e.g. you may have registered with a different one)
• Using outdated login details if you've recently changed your password

Try retyping both fields carefully, and ensure Caps Lock isn’t on.

2. Reset Your Password

If you’re still having trouble, the quickest fix is to reset your password:

• Go to the login page
• Click “Forgot your password?”
• Enter your registered email address and follow the steps to reset your password

Check your inbox (and spam/junk folder) for the password reset email. If you don’t receive it within a few minutes, double-check that you entered the correct email address.

3. Still Not Working? Try These Quick Fixes

• Clear your browser’s cache and cookies and try again
• Try logging in on a different browser (e.g., Chrome)
• Use a desktop or laptop instead of mobile
• Disable any browser extensions or pop-up blockers that could interfere

4. Still Locked Out? Contact Us for Help

If you've tried everything above and still can't access your account, our support team can help you recover it.

You can:

• Call us on 1300 138 827
• Email us at support@oneflare.com.au

Please provide your name, email address, and a brief description of the issue so we can assist you quickly.