Please note - The Genuine Customer Guarantee is only available to businesses on an active Credit Plan. Call 02 8458 2692 to find out more.
At Oneflare, we’re confident that our customers are worth quoting for. So much so that our Genuine Customer Guarantee was introduced to help you find real customers with real jobs to be done.
Put simply, we want to help local businesses avoid chasing the time wasters and dreamers so they can focus on winning real, valuable work.
The Genuine Customer Guarantee provides you with the ability to request a credit refund when a customer does not:
- Undertake a job interaction (see clarity on this concept below); and
- respond to your quote.
A job interaction is defined as any of the following actions:
- The customer responded to a quote on their job via the inbox
- The customer hired another Oneflare business for the job
- The customer declined your quote on their job
- The customer decided to complete the job elsewhere
- The customer contacted another Oneflare business
- The customer has been in contact with our Support Team
- You confirmed the job as won or the customer marked you as hired
Find out more on how to request a refund if the above applies.
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