I'm not receiving push notifications. How do I fix it? (iOS)

Sometimes your system settings interfere with notification delivery. If you’re not receiving notifications, give these steps a try. These instructions are for iOS app users. If you're using an Android, check out our troubleshooting for Android.  

Step 1: Troubleshoot your notifications

• Tap Profile at the bottom of your screen.
• Tap the settings cog on the top right of the screen.
• Tap Notifications.
• Tap Troubleshoot notifications to run the diagnostic test.

The test will check your notification settings and will flag any issues.

Tip: Low power mode or performance optimisation apps may also prevent Oneflare from sending notifications. If using one of these, try disabling it or whitelisting Oneflare.

Step 2: Send us your logs

Collect logs from the Oneflare app and send them to us.

• Tap Profile at the bottom of your screen.
• Tap the settings cog on the top right of the screen.
• Tap Notifications.
• Tap Troubleshoot notifications to run the diagnostic test.
• Once the test has run, press ‘Send report’, and click ‘Send’