If you're not receiving notifications on the iOS app, follow these steps: Tap "Profile" at the bottom, then the settings cog at the top right, and select "Notifications". Tap "Troubleshoot notifications" to run a diagnostic test. Low power mode or performance apps might block notifications; disable or whitelist Oneflare if needed. To send logs, repeat these steps and press "Send report" after the test, then click "Send".
If you're not receiving notifications, follow these steps for iOS app users. For Android users, see our troubleshooting guide.
Step 1: Troubleshoot notifications
- Tap Profile at the bottom.
- Tap settings cog at the top right.
- Tap Notifications.
- Tap Troubleshoot notifications to run the diagnostic.
The test will identify any issues with your notification settings.
Tip: Low power mode or performance apps may block notifications. Disable or whitelist Oneflare if using these.
Step 2: Send us your logs
Send us logs from the Oneflare app.
- Tap Profile at the bottom.
- Tap settings cog at the top right.
- Tap Notifications.
- Tap Troubleshoot notifications to run the diagnostic.
- After the test, press ‘Send report’ and click ‘Send’.
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