Sometimes your system settings interfere with notification delivery. If you’re not receiving notifications, give these steps a try. These instructions are for Android app users. If you're using an iPhone, check out our troubleshooting for iOS.
Step 1: Restart your phone
- Sometimes notification trouble can be fixed by restarting your device.
Step 2: Troubleshoot your notifications
- Tap You at the bottom of your screen.
- Tap Notifications.
- Tap Troubleshoot notifications to run the diagnostic test.
The test will check your notification settings and will flag any issues.
Step 3: Check settings for Google Play services
- Open the Settings app on your Android device.
- Click Application manager, then locate Google Play services.
- Make sure 'Show notifications' is ticked.
Step 4: Send us your logs
Collect logs from the Oneflare app and send them to us.
- Tap Profile at the bottom of your screen.
- Tap the settings cog on the top right of the screen.
- Tap Notifications.
- Tap Troubleshoot notifications to run the diagnostic test.
- Once the test has run, press ‘Send report’, and click ‘Send’
Tip: Power-saving mode or performance optimisation apps may also prevent Oneflare from sending notifications. If using one of these, try disabling it or whitelisting Oneflare.
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